Privacy Policy
[Qubiz Tech Academy] Privacy Policy
Effective Date: [June 18, 2025]
At Qubiz Tech Academy,
we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our virtual assistant, [Mira], via our WhatsApp Business account.
1. Information We Collect
We may collect personal information from you through your interactions with our WhatsApp bot. This information may include:
Contact Information: Your WhatsApp phone number, and any name you provide to us during your conversation.
Conversation Content: The messages you send to our bot, including text messages, and transcripts of audio/voice messages.
Media Information: Metadata or references to images you send, if applicable.
Usage Data: Information about how you interact with our bot, such as timestamps of messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To understand and respond to your inquiries, provide information about our products or services (e.g., [smartphone repair classes]), facilitate registrations, and offer customer support.
To Improve Our Services: To analyze conversation patterns, understand user needs, and enhance the functionality and accuracy of our chatbot and related services.
For Communication: To send you relevant information, updates, or promotional messages (where permitted by law and with your consent, if required).
For Legal Compliance: To comply with applicable legal obligations and regulatory requirements.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as outlined in this Privacy Policy. We may share your information with:
Third-Party Service Providers: We utilize third-party services to operate our chatbot and deliver our services. This includes:
-WhatsApp: As the messaging platform, WhatsApp processes messages according to its own privacy policy.
-Artificial Intelligence (AI) Services: We use AI models (e.g., OpenAI, Google Gemini) to understand your messages (including transcribing voice messages) and generate responses. Your message content may be processed by these AI services.
-CRM systems, payment processors. These providers only have access to the information necessary to perform their functions and are bound by confidentiality obligations.
Legal Requirements: We may disclose information when required by law, such as to comply with a subpoena, court order, or other legal process.
Protection of Rights: To protect the rights, property, or safety of Qubiz Tech Academy, our customers, or others.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to:
Access the personal information we hold about you.
Correct any inaccuracies in your personal information.
Withdraw your consent for data processing (subject to certain conditions).
Request the erasure of your personal information.
To exercise these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
DENGAN KERJASAMA
